To: Donald M. Lynch, President JCP&L
From: Mark Giangiulio, General Manager, The Grand Summit Hotel
RE: Alliance Power Group, LLC
I am writing to inform you of a very positive experience with one of your subcontractors, Alliance Power, LLC. This company went our of our way to restore power to our hotel after the devastating storm. Having experienced numerous outages from various storms throughout the country (Andrew, Diana, Hugo) I am quite familiar with process.
In this instance, our power was affected by two downed poles, transformers and lines. Alliance coordinated the repairs with JCP&L by securing the necessary supplies and immediately beginning the work. Within hours the poles were installed and by 11P.M. power was fully restored. The level of professionalism exhibited by Mr. Todd Egan (owner) and Jeremy (crew foreman) was unparalleled. It is both comforting and reassuring to know that JCP&L has such great partners to assist small businesses in getting re-opened during these times of crisis.
I have been extremely critical of your company in the past and I know that you have had challenges with recent storms and power restoration in NJ. You have formed a great partner with Alliance and should be commended for finding a company of their caliber to assist you with servicing your customers.
Feel free to share this with Mr. Egan and use it as a testimonial to provide your customers. If you have any further questions or comments regarding my recent experience feel free to contact me.
The Grand Summit Hotel
570 Springfield Avenue
Summit, NJ 07901